Contact Us
You can reach the Best Online Casinos editorial team by email at [email protected]. We read everything that arrives and aim to reply within two business days. This page explains what we can help with, what we can't, and — importantly — where to go instead when your issue is with a casino account rather than with something we published.
Most messages we receive fall into one of three groups: a question about how a bonus term works, a correction to something on the site, or a problem with a casino operator. The first two are ours. The third almost always needs to start with the operator and, if that fails, with the regulator in your state.
What to include so we can actually help
Free spins questions are the single most common thing readers write in about, and they are also the easiest to answer badly without detail. If you're asking about an offer, send us:
- The casino name and the exact wording of the promotion as it appeared to you.
- Your state of residence — availability and terms differ between states, and an offer visible in one may not apply in another.
- Any bonus code you used, and the date you claimed it.
- A screenshot of the terms page if you have one. Operators update promotional terms, and dated evidence matters.
We don't need — and would rather you didn't send — your account password, full card numbers, Social Security number or copies of identity documents. No legitimate publisher or casino support agent will ask for a password.
How we're funded, plainly
Best Online Casinos earns commission when a reader opens an account through some of the links on this site. That funding does not buy editorial position, and it does not change what we write about an operator's terms. Our ratings are editorial judgments made by our team, not customer review scores, and we have not deposited at, played at or withdrawn from any casino we cover. Everything we publish comes from researching published terms, licensing records and operator disclosures. If you think a commercial relationship has coloured something we wrote, say so in an email and point at the sentence — we'd rather fix it.
Reader questions we get most about free spins offers
Because the offers listed on this site lead with spins and match bonuses, a lot of correspondence concerns the conditions attached to them. A few patterns come up repeatedly, and they're worth setting out before you write in.
Spins are rarely free in the ordinary sense. An offer described as free spins almost always requires a qualifying deposit first. A genuine no-deposit offer exists, but it is a different thing and usually carries tighter cashout limits. Read which one you're being offered.
Wagering requirements decide the value. A wagering requirement is a multiple of the bonus (and sometimes the deposit) that you must stake before winnings become withdrawable. Winnings from spins usually carry their own multiplier. A high match percentage with heavy wagering can be worth less in practice than a smaller offer with light terms.
Three limits quietly cap what you keep: the maximum bet allowed while a bonus is active, the expiry date on the bonus and on the spins separately, and the cashout limit on bonus-derived winnings. Breaching the max bet rule is the most common reason a withdrawal gets voided, and it's usually buried in the terms.
The offers readers ask about most
These are three of the listings on this site that generate the most contact, along with what we'd want you to check before writing in. Each has a real drawback and we'd rather you knew it up front.
Raging Bull — 410% up to $10,000 + 50 Free Spins
It sits at the top of our list and it draws the most questions, largely because the headline numbers are large. The match rate and the spins package are the reason it's here: on face value it's the biggest combined offer among the listings we cover, and our editorial rating of 10.0 reflects the breadth of that package rather than any outcome we've observed. The material conditions matter more than the headline. A deposit is required, the 50 spins are tied to specified games, and a percentage that high normally comes with correspondingly heavy playthrough and a cap on how much of the bonus winnings can be cashed out. The limitation: a 410% match on a large deposit produces a bonus balance that is very difficult to clear inside a standard expiry window, so treat the $10,000 ceiling as a theoretical maximum rather than a realistic target. Check the maximum bet rule before your first spin.
Magician Bet — 101% No Wagering
This one earns its place for the opposite reason to the one above: the headline is small, and that's the point. A no-wagering offer means bonus winnings are not locked behind a playthrough multiple, which removes the single biggest source of disputed withdrawals. Rated 9.9 editorially, it's the listing we point readers to when they say they've been burned by wagering terms before. The limitation is straightforward — 101% is a modest match, so the absolute value available is far smaller than the percentage-heavy alternatives, and "no wagering" does not automatically mean no expiry date and no maximum cashout. Those two can still apply. Confirm them.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
It appears here because the spins are tied to a single named game, which makes the offer unusually easy to evaluate — you know exactly where the spins can be used before you deposit. Our 9.6 rating reflects that clarity alongside the size of the match. The trade-off is the same clarity working against you: spins locked to one title give you no choice of volatility or RTP, so if that game doesn't suit how you play, the spins portion has little practical value to you. A deposit is required to claim, and the match carries the usual playthrough conditions.
Side by side on what readers ask about
| Casino | Headline offer | Editorial rating | Spins included |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | 10.0 | Yes — 50 |
| Magician Bet | 101% No Wagering | 9.9 | Not stated |
| Slots of Vegas | 375% Bonus + 50 Free Spins on Cash Chaser | 9.6 | Yes — 50, single game |
| Uptown Aces | 600% For New Players | 9.6 | Not stated |
| Card Crush | Instant Welcome Reward: 2 Mystery Coins & 5 Cards | 9.4 | Not stated |
| Zumba Cards | 250% Deposit Bonus up to 250 SC | 9.4 | Not stated |
| BetUS | 200% up to $4,000 for New Players | 9.3 | Not stated |
| Amazon Jackpots | 4 Posters + 40 FREE SC + Bonus Wheel for $20 | 9.1 | Not stated |
| Slots and Casino | 500% up to $2,500 x3 | 8.9 | Not stated |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 Free Spins | 8.7 | Yes — 225 |
All offers are as advertised by the operator and can change without notice. Where a figure is shown in SC or in BTC rather than dollars, that reflects how the operator presents it; check what that unit means at that site before depositing. We verified these listings on Sep 25, 2026.
Money questions we can answer, and the ones we can't
We can explain how a payment or withdrawal process generally works in the US market. We cannot move your money, escalate a payout or see inside your account.
Taking part costs whatever the minimum deposit is at the site you choose, and minimums vary — they are set by the operator and by the method. Common US options include debit cards, credit cards (some issuers decline gambling transactions outright, which is a card policy, not a casino fault), ACH bank transfers, wire transfers, and e-wallets. PayPal availability is patchy and generally limited to state-regulated operators; don't assume it's there until you see it in your own account's cashier. Some sites add a fee on certain methods, and your bank may treat a deposit as a cash advance with its own charge.
On the way out, expect a different set of rules. Withdrawals usually have their own minimum, a daily or weekly ceiling, and a processing window that runs separately from the transfer time your bank adds. Card payouts and ACH typically take longer than e-wallets. Nearly every operator requires identity verification — KYC — before the first withdrawal clears: photo ID, proof of address, and sometimes proof of the payment instrument. Larger or unusual amounts can trigger source-of-funds checks. None of this is a sign something has gone wrong; it's standard, and completing it early saves days later.
If a withdrawal is delayed or refused, write to the operator's support in writing first and keep the thread. If that goes nowhere, escalate to the regulator in the state where the operator is licensed. We can tell you how that process generally runs. We cannot compel anyone to pay you, and we will never tell you a payout is guaranteed.
What's actually on offer at the sites we cover
Questions about game selection come in constantly, so briefly: the catalogues behind these listings are built from slots, table games and live-dealer rooms. Slots range from low-volatility titles that pay small and often to high-volatility games that pay rarely and large, with a published return to player percentage that describes long-run behaviour, not your session. Progressive jackpots pool stakes across players and typically carry lower base RTP in exchange for the top prize. Table games — blackjack, roulette, baccarat — run on random number generators in their digital form. Live dealer rooms stream a real table and a real dealer, with betting windows instead of instant play. Outcomes at licensed operators are produced by tested RNGs; we don't publish game counts, because operators change them constantly and any number we printed would be stale within weeks.
Several of the operators on this list also run other product lines beside the casino — sportsbooks and, in some cases, poker or racing. BetUS is the clearest example of a brand better known for sports betting than slots. Those products sit under different rules: sports wagering is legal in a different and larger set of states than online casino gaming, bonuses are structured around odds and settlement rather than spins and wagering multiples, and a sportsbook promotion generally cannot be cleared on casino games or the reverse. If your question concerns a sports bonus, tell us — the answer is not the same.
Who can play, and what the law says
Online casino gaming in the US is regulated state by state, not federally. There is no single national licence. A handful of states license real-money online casinos; most do not, and in those states the legal position is different again for sweepstakes and social casino models, which use virtual currency rather than direct cash wagering. Federal law governs payment processing and interstate wagering, but the question of whether you may open an account is answered by your state.
The baseline requirements you should expect:
- You must be 21 or over for most US online casino products; some jurisdictions and product types set 18.
- You must be physically located in a state where the operator is authorized — geolocation checks run continuously, not just at signup.
- Accepting customers from a state is not the same as being authorized to serve it. Check the operator's stated licensing before you deposit.
- One account per person. Duplicate accounts are the second most common reason bonus winnings are voided.
Gambling winnings are taxable income in the US and operators may issue tax forms above certain thresholds. We don't give tax advice; talk to a professional.
Nothing we publish should be read as a claim that any casino is completely safe or that any withdrawal is certain. No gambling product is a way to make money or fix a financial problem. If play has stopped being entertainment, our responsible gambling resources cover deposit and loss limits, self-exclusion programs and blocking software, and the national helpline is available 24/7 on 1-800-522-4700.
Corrections, complaints and partnership mail
| Your message is about | Where it should go |
|---|---|
| A factual error, outdated term or broken listing on this site | Email us with the page and the sentence — corrections take priority |
| How a bonus, wagering rule or payment method works | Email us; we'll explain the general mechanics |
| A blocked withdrawal, closed account or voided bonus | Operator support in writing, then the state regulator |
| Self-exclusion or a gambling-related crisis | The operator's responsible gambling tools and the national helpline, not us |
| Advertising, feeds or commercial enquiries | Email us and mark the subject line clearly |
Reader reports genuinely change what we publish. If an offer's terms differ from what we've described, or a payout took materially longer than the operator advertises, that's the kind of message that gets a listing re-checked.
Before you write
Most bonus questions are answered faster by the operator's own terms page than by us, so start there — then send us the bit that doesn't make sense. For background on who we are and how we assess operators, see our editorial approach. The terms governing use of this site set out the limits of what we publish.
Our editorial contact is Brooke Stone. Write to [email protected] with a clear subject line and the detail listed at the top of this page, and you'll get a useful answer rather than a request for more information.